Conflict and Dispute Resolution Policy

It is expected that all members of Carstairs Skating Club adhere to the rules and policies of both Skate Canada and Skate Alberta, as well as the rules and policies set out by CSC.  Should a conflict arise, the individuals involved must take every effort to resolve the conflict amongst themselves.  

Where reasonable efforts to resolve the conflict fail, a written request may be made to the Board of Directors for assistance in resolving the issue.  Upon receipt of the concern, an evaluation of the severity of the concern will be performed to determine whether an investigation is required.  Complaints that are serious and significant (discrimination, harassment, abuse of power, etc.) as defined by Skate Canada National Safe Sport Program will be referred to Safe Sport Misconduct Reporting and Resolution Process. 

A 24 hour cooling off period must be taken prior to filing a complaint, however the complaint must be filed within two weeks of the incident.  

No person is permitted to disclose either the existence of a complaint or information about the complaint, except for the purpose of complying with the objective of the Conflict and Dispute Resolution policy.  Information shared will be kept confidential.

CSC may summarily dismiss a complaint and there shall be no appeal process from the clubs decision. 

Once a written complaint is filed to the President: 

1. The President will acknowledge the receipt of the complaint within two business days of receiving it. 

2. The President will make meeting arrangements.  Meetings must: 

1. Include a minimum of two members of the Board of Directors

2. Take place in a neutral, comfortable location

3. Meeting minutes must be taken

3. The purpose of the meeting is to:

1. Ensure the board clearly understandings the circumstance and details of the complaint

2. Explain the Conflict and Dispute Resolution Policy steps to the person with the complaint

3. Ensure the person with the complaint would like to move forward in the process

4. Once approval to move forward has been granted:

1. The person with the complaint will have their name mentioned with discussing their concern with others involved

2. The board will inform of all involved parties of the complaint

3. All involved pirates will receive copies of the written complaint

4. Involved parties will have one week to provide written responses to the board regarding their perspective of the concern.

5. The President, Vice President, Secretary and Treasurer will then investigate the statement of conflict and response through interviews conducted with: 

1. Person with the complaint

2. Other involved parties named in complaint

3. Witnesses 

4. Director of StarSkate or Director of CanSkate (providing not named in complaint)

6. The above listed Board of Directors will provide a confidential, written report to all parties involved that includes: 

1. The original complaint

2. Record of findings during the interviews

3. Recommendations as to how to resolve the issue appropriately or course of actions

7. Following the Board of Directors written report, both parties:

1. Have seven days to inform the board in writing if they accept the recommendations.

2. Should both accept all recommendations, the dispute will be considered resolved. 

8. Should both parties accept the recommendations, the Board of Directors will follow up with both parties in six weeks to ensure all are following recommendations made.

9. Should a resolution not be found, the Board of Directors will refer the matter to Skate Alberta or Safe Sport for assistance.

Complaint or Dispute Form

Suspension and Expulsion 

The Board of Directors or Coach has the authority to remove any skater, PA, or volunteer front eh ice for non-compliance of CSC policies.   

1st offence - Verbal warning for non-compliance may be issued by the Board of Director or Coach.  The skater or PA’s parent/guardian will be informed, should the skater be under the age of 18.  

2nd offence - Should an additional warning be deemed necessary, the Board of Director or Coach will provide a written warning to the skater and family, requesting parent meeting

3rd offence - After a 3rd offence, the skater will receive a one month suspension.  This includes regular ice practice, competitions, assessment days and Carnival. No compensation will be provided and any outstanding fees will still be required.

4th offence - Full expulsion from the club and all its activities.

As per Carstairs Skating Club bylaws, a member or skater may be terminated or superceded by Majority resolution of the board of director in the event a member fail to remain in goods standing with either Skate Canada, the club, the coaches or fails to observe and conform to the rules and regulations of Skate Canada, Skate Alberta or the club’s policies or bylaws. 

Misconduct Reporting and Resolution Policy - Skate Canada Safe Sport

As an organization, Carstairs Skating Club is committed to fostering a sport environment that is free from misconduct and maltreatment, and that reflects our core values of respect, dignity, and fairness. We share this responsibility with all members of the skating community, including athletes, coaches, officials, volunteers, and administrators at all levels of our sport.

Should a parent or skate feel the club or coach acted in misconduct, the incident can be reported to Skate Canada Safe Sport.